Cancellation & Return Policy

Metal Ounce Gram
Gold £1272.885 £40.924
Silver £16.19 £0.521
Platinum £673.121 £21.641
Palladium £1505.216 £48.394
Updated 02:29 20/09/21
Time Zone: UTC

Cancellation policy

In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

Once you place the order, such order can be cancelled from your end before the shipping is undertaken to the destination. Once the request of cancellation for ready for shipping product is received by us, we make sure to refund the amount through the same mode of payment within 10 working days.

Orders once Shipped cannot be cancelled or changed, in case, still you want to cancel and return or Exchange the order, you will be charged 20% of the final product prices towards cancellation – ( Cancellation Fee ) and the rest difference amount will be refunded to you.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

* Gift boxes
* Sales Products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Certificate is missing
* Gold packaging has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If in case the amount is deducted from your account and the transaction has failed, the same will be refunded back to your account within 72 hours.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@rpsgold.co.uk.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@rpsgold.co.uk and send your item to: 108 The Broadway, Southall UB1 1QF, United Kingdom.

Shipping returns or to be exchanged products

To return your product, you should mail your product to: 108 The Broadway, Southall UB1 1QF, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.